At Luxiva Bags, we aim to provide clear and straightforward information about returns, refunds, and exchanges. This policy explains when an item may be returned, how to request a return, and how refunds or exchanges are handled.
1. Return Eligibility
Eligible products may be returned within 30 days of delivery, provided that:
- The item is unused and in its original condition
- Original tags, packaging, and included accessories are returned
- The item has not been altered or damaged after delivery
- The return request is submitted within the applicable return period
Please contact our customer support team before sending any item back.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide your order number and clear photographs showing the product and, where applicable, its packaging and shipping label.
We will review the information and provide the appropriate next steps.
2. Non-Returnable Items
A return may not be accepted when:
- The item has been used, altered, or damaged after delivery
- The return request is submitted after the 30-day return period
- The item was clearly identified as final sale or non-returnable
- Original tags or packaging are missing where required
- The item is damaged during return shipping because it was not adequately packaged
All returned products may be inspected before a refund or exchange is approved.
3. Return Shipping Costs
For eligible returns, return shipping arrangements and costs will be communicated by our customer support team when the return is approved.
For items that are damaged, defective, or incorrectly sent by us, we will provide appropriate return instructions.
For other return reasons, any applicable return shipping costs will be communicated before the return is completed.
4. Return Process
Step 1 — Contact Us
Contact our customer support team with:
- Order number
- Reason for the return
- Photos, if requested
Step 2 — Return Approval
Our team will review your request and provide return instructions if the item is eligible.
Step 3 — Prepare the Item
Please ensure the item is:
- Unused
- Securely packaged
- Returned with applicable tags and original packaging
Step 4 — Send the Return
Send the package according to the return instructions provided by our support team.
Step 5 — Inspection
After we receive the returned item, we will inspect it to confirm that it meets the return conditions.
You will be notified about the outcome of the return request.
5. Refunds
Once a return is approved, the refund will be processed through the original payment method where possible.
Refund processing: Usually within 24 hours after approval
Refund arrival: Typically, within 7 business days depending on your payment provider
After the refund has been processed by us, the time required for the funds to appear in your account may depend on your payment provider.
6. Exchanges
If an exchange is available for your item, please contact our customer support team.
Exchange availability may depend on product availability and the condition of the returned item.
Once an exchange is approved and the returned item has been received and inspected, the replacement order will be processed according to our normal order processing and shipping times.
7. Restocking Fees
We do not charge a restocking fee for approved returns.
8. Refund Exceptions
A refund may be refused or adjusted where the returned item does not meet the conditions stated in this policy or where applicable law permits such an adjustment.
If a return cannot be approved, we will inform you of the reason.
9. Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.
The latest version will be published on this page.
Effective Date: 23/8/2026
10. Contact Us
For questions about returns, refunds, or exchanges, please contact us:
Business Name: Luxiva Bags
Email: [Your Business Email]
Phone: [Your Business Phone]
Business Address: [Your Full Business Address]
Business Hours: [Your Business Hours]