Luxiva Bags understands that customers may occasionally need to cancel an order after it has been placed.
This Order Cancellation Policy explains when an order may be cancelled, how cancellation requests are handled, and how refunds are processed.
1. Cancellation Request Period
Customers may request to cancel an order within 48 hours of receiving their order confirmation email.
This 48-hour cancellation period is a voluntary policy offered by Luxiva Bags for eligible orders and does not limit any rights or remedies available to consumers under the Australian Consumer Law (ACL).
To request a cancellation, please contact our customer support team as soon as possible using the contact details provided below.
We recommend submitting your request promptly, as orders may enter processing or be dispatched before the 48-hour period has ended.
2. Orders Already Dispatched
Once an order has been dispatched, it will generally no longer be eligible for cancellation under our voluntary cancellation policy.
If your order has already been shipped, you may be able to return the item after delivery in accordance with our Return and Refund Policy.
Nothing in this section limits your rights under the Australian Consumer Law, including rights relating to products that have a problem or do not meet applicable consumer guarantees.
3. How to Request a Cancellation
To request an order cancellation, please provide:
- Order Number
- Full Name
- Email Address used to place the order
- Reason for Cancellation (optional)
Cancellation requests can be submitted via:
Email: info@luxivabags.com
Our customer support team will review your request and confirm whether your order is still eligible for cancellation.
4. Refunds for Cancelled Orders
If your cancellation request is approved:
- A full refund will generally be issued to your original payment method.
- Refund processing will begin after the cancellation has been confirmed.
- Funds typically appear in your account within 7 business days, depending on your bank or payment provider.
- A confirmation email will be sent once the refund has been successfully processed.
Where a refund is required under the Australian Consumer Law, the applicable legal requirements will take precedence over the voluntary timelines stated in this policy.
5. Conditions for Successful Cancellation
A cancellation request under our voluntary 48-hour cancellation policy can generally be approved if:
- It is submitted within the permitted 48-hour cancellation period.
- The order has not already been dispatched.
- The order has not already progressed to a stage where cancellation is no longer reasonably possible.
Once an order has been dispatched, it will generally no longer be eligible for cancellation under this voluntary policy. Customers may instead return the item after delivery in accordance with our Return / Refund & Exchange Policy.
This does not affect any consumer rights or remedies available under the Australian Consumer Law.
6. Order Cancellations by Luxiva Bags
In certain circumstances, Luxiva Bags may need to cancel an order, including but not limited to:
- Product unavailability
- Pricing or technical errors
- Payment authorisation issues
- Suspected fraudulent or unauthorised activity
- Incorrect, incomplete, or unverifiable customer information
- Circumstances where we are unable to fulfil the order
If we cancel an order after payment has been received, you will be notified promptly and a full refund will generally be issued to your original payment method.
Where applicable, any consumer rights arising under the Australian Consumer Law will continue to apply.
7. No Cancellation Fees
Luxiva Bags does not charge any cancellation or administrative fees for approved order cancellations.
Where a cancellation is approved under this policy, customers will not be charged a separate cancellation fee.
8. Your Consumer Rights
Nothing in this Order Cancellation Policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law (ACL).
Australian Consumer Law consumer guarantees apply automatically to eligible purchases. Where a product has a problem covered by the consumer guarantees, available remedies may include a repair, replacement, refund, cancellation, or compensation, depending on the circumstances and whether the problem is major or minor.
A simple change of mind when purchasing through a website does not generally create an automatic right to a refund or cancellation under Australian Consumer Law. However, where Luxiva Bags offers a voluntary change-of-mind or cancellation policy, we will honour the terms of that policy.
9. Policy Updates
Luxiva Bags may update this Order Cancellation Policy from time to time to reflect changes to our business, operational procedures, or applicable Australian legal and regulatory requirements.
Any updates will be published on this page together with the revised Last Updated date.
Last Updated: 16 September 2026
Contact Us
Brand Name: Luxiva Bags
Registered Address: 10 Eighth Avenue, Bassendean WA 6054, Australia
Phone: +61 481 869 534
Customer Support Email: info@luxivabags.com
Live Chat: Available During Business Hours
Customer Service Hours: Monday – Friday | 9:00 AM – 6:00 PM Australian Eastern Time (AET)