If you have a question about an order, product, shipping, returns, refunds, or any other store-related matter, you can contact Luxiva Bags using the details below.
Customer Support Hours
Our customer support team is available:
Monday – Friday
9:00 AM – 5:00 PM (GMT+9:30)
Messages received outside our business hours will be reviewed during the next available business day.
Response times may vary depending on the type and volume of inquiries.
Contact Options
Email Support
For order questions, product inquiries, shipping information, returns, refunds, or general support, please contact us by email:
Email: info@luxivabags.com
When contacting us about an existing order, please include your order number so we can locate your order more efficiently.
Phone Support
For phone inquiries, you can contact us at:
Phone: +61 481 869 534
Please contact us during our stated customer support hours.
Business Address
Business Name: Luxiva Bags
Address: 10 Eighth, Avenue Bassendean WA 6054, Australia
This address should be the current and accurate business or correspondence address used by your store.
What We Can Help With
You can contact us regarding:
- Product information
- Product availability
- Order status
- Shipping and delivery
- Order tracking
- Returns and refunds
- Exchanges
- Payment and checkout questions
- Incorrect or damaged orders
- General store inquiries
For return requests, please review our Return and Refund Policy before sending any product back.
Order Support
If you are contacting us about an existing order, please provide:
- Order number
- Name used when placing the order
- Email address used for the order
- Details of your question or issue
For damaged, defective, or incorrect items, we may also request photographs of the product and packaging to help us review the issue.
Social Media
If Luxiva Bags maintains official social media accounts, you may list them here:
- Instagram:
- Facebook:
- Pinterest:
Social media accounts should only be listed if they are officially operated by Luxiva Bags.
Contact Information
Business Name: Luxiva Bags
Email: [Your Business Email]
Phone: [Your Business Phone]
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM [Time Zone]
Address: [Your Full Business Address]
We aim to provide clear information and appropriate assistance regarding your orders and questions.