At Luxiva Bags, we are committed to providing our customers with a secure, convenient, and transparent payment experience when shopping through our website.
This Payment Policy explains the payment methods we accept, how payments are processed, and what you should do if you experience any payment-related issues.
1. Accepted Payment Methods
We use secure Shopify payment systems to process online transactions safely and efficiently.
Customers can make payments using major debit and credit cards, including:
- American Express (Amex)
- Diners Club
- Discover
- Maestro
- Mastercard
- Union Pay
- Visa
The payment methods available at checkout may vary depending on your location, device, and other eligibility requirements. As Luxiva Bags processes payments through Shopify Payments in Australia, the payment options available to customers in both Australia and the United States may vary and will be displayed at checkout.
All payment information is securely encrypted and processed through trusted Shopify payment technology.
Luxiva Bags does not store or have access to your complete card details.
2. Digital Wallet Payments
For a faster and more convenient checkout experience, we also support secure digital payment methods such as:
- Shop Pay
- Apple Pay
- Google Pay
Availability may vary depending on your device, browser, payment method, and eligibility.
These accelerated checkout options are supported through Shopify Payments in Australia.
3. Currency
All prices displayed on our website are shown in Australian Dollars (AUD $) for customers shopping in Australia and United States Dollars (USD $) for customers shopping in the United States, based on their selected shopping market.
Where applicable, the total amount payable will be clearly displayed before you complete your purchase.
We aim to ensure that all prices and applicable charges are presented clearly and accurately in accordance with Australian consumer and pricing requirements.
4. Secure Payment Processing
We take the security of customer payments seriously.
Transactions are processed through secure Shopify payment technology using encryption and security measures designed to help protect your personal and financial information during checkout.
Sensitive card information, including:
- Full card numbers
- CVV/security codes
is handled through the applicable secure payment processing system rather than being stored by Luxiva Bags.
Shopify Payments also uses security measures such as encryption and 3D Secure where applicable.
5. Payment Confirmation
Once your payment has been successfully completed:
- You will receive an order confirmation email
- Your order will proceed to the processing stage
- A payment receipt or transaction confirmation may also be generated
If you do not receive your order confirmation email, please check your Spam or Junk folder first.
If you still cannot locate it, please contact our customer support team for assistance.
6. Failed Payments
If your payment is unsuccessful, we recommend that you:
- Carefully check your card details
- Ensure sufficient funds or available credit
- Confirm with your bank that the transaction is authorised
- Try another available payment method or card
If the problem continues, please contact our customer support team and we will be happy to assist.
7. Double Charges or Pending Payments
In some cases, your bank or card provider may place a temporary authorisation hold on funds. Such holds may disappear automatically within a few business days, depending on your financial institution.
If you believe that you have been charged more than once or that an incorrect payment has been taken, please contact us as soon as possible with the relevant order and payment details so we can investigate and assist in resolving the issue.
8. Payment Gateway & Checkout Issues
Occasionally, technical interruptions may occur during the checkout process.
If you experience issues such as:
- Checkout errors
- Payment page loading problems
- Failed transactions
- Problems completing payment
please wait a few minutes, refresh the page, and try again.
If the issue continues, please contact our customer support team for assistance.
9. Security & Fraud Prevention
To help protect our customers and our business, certain orders may require additional verification before payment or fulfilment can be completed.
Luxiva Bags may:
Review transactions that appear unusual or high-risk
Request additional verification where reasonably necessary
Decline or cancel transactions where there are reasonable concerns regarding fraud, unauthorised activity, or payment security
These measures are intended to help maintain a secure shopping environment for all customers.
If an order is cancelled after payment has been received, any applicable refund will generally be returned to the original payment method, subject to the circumstances of the transaction and applicable law.
10. Transparent Pricing & Fees
We aim to maintain clear and transparent pricing throughout the purchasing process.
The total amount payable will be clearly displayed before you complete your purchase, including any applicable taxes, unavoidable charges, or other required costs.
Luxiva Bags does not intentionally add hidden payment processing fees.
Where any payment-related surcharge is applicable, it will be clearly disclosed before payment and handled in accordance with applicable consumer protection laws, pricing requirements, and payment network rules in Australia and the United States, including relevant U.S. state requirements.
Your bank or payment provider may separately apply charges such as:
- Currency conversion fees
- International transaction fees
- Banking or account service fees
These charges are determined by your financial institution and are outside the control of Luxiva Bags.
If your card or bank processes a transaction in a currency different from your account's currency, your financial institution may apply its own exchange rate or international transaction fee.
Contact Us
Brand Name: Luxiva Bags
Registered Address: 10 Eighth Avenue Bassendean WA 6054, Australia
Phone: +61 481 869 534
Customer Support Email: info@luxivabags.com
Live Chat: Available During Business Hours
Customer Service Hours: Monday – Friday | 9:00 AM – 6:00 PM GMT Australian Western Standard Time