At Luxiva Bags, we aim to provide clear and reliable shipping information for every order. This Shipping Policy explains our shipping locations, processing times, delivery estimates, tracking process, and how we handle common shipping issues.
1. Shipping Locations
We currently ship orders within the Australia , United States and United Kingdom.
At this time, Worldwide shipping is not available.
If our shipping locations change in the future, the updated information will be published on our website.
2. Order Processing and Delivery Time
Orders are normally processed within 2–3 business days.
Orders are processed Monday through Friday, excluding AUS, USA & UK public holidays.
After dispatch, standard delivery generally takes 4–5 business days.
Estimated Delivery Time
Most orders are expected to arrive within approximately 6–8 business days from the date the order is placed.
Delivery times are estimates and may vary depending on the delivery address and courier operations.
Order Cut-Off Time
Orders placed after 5:00 PM (GMT+9:30) will normally be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the next available business day.
Delivery may occasionally take longer due to circumstances such as:
- High order volumes
- Courier delays
- Weather conditions
- Public holidays
- Remote delivery locations
- Other circumstances outside our control
3. Shipping Providers
Orders may be delivered through available courier services.
The courier used for an order may depend on the delivery address, availability, and operational requirements.
4. Shipping Charges
We currently offer Free standard shipping On All Orders.
Any applicable shipping charges will be clearly displayed at checkout before the order is completed.
We currently do not offer express or next-day delivery unless specifically stated on the website.
5. Order Tracking
After your order has been dispatched, we will provide shipping confirmation and tracking information where tracking is available.
Customers can use the tracking information provided to check the status of their shipment.
If you do not receive your shipping confirmation, please check your spam or junk email folder before contacting our support team.
6. Shipping Address
Customers are responsible for providing accurate and complete delivery information during checkout.
Please make sure your shipping details include:
- Full name
- House or apartment number
- Street address
- City
- Postal code
- Valid phone number
- Correct email address
Incorrect or incomplete delivery information may cause delays or failed delivery attempts.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
7. Delayed, Lost or Missing Packages
Delayed Delivery
If your order has not arrived within the estimated delivery period, please contact us so we can review the available tracking information and assist where possible.
Package Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- Around your property
- With household members
- With neighbours
- Any safe location where the courier may have left the parcel
If the parcel is still missing, contact us so we can assist with the next steps.
Lost Packages
If a parcel appears to be lost during transit, we may contact the relevant delivery provider to investigate the shipment.
We will provide available updates once information is received from the courier.
8. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.
To help us review the issue, you may be asked to provide:
- Your order number
- Photos of the product
- Photos of the packaging
- Photos of the shipping label
Our team will review the information and provide the appropriate next steps according to our applicable return and refund policy.
9. Missed Delivery Attempts
If you are unavailable when the courier attempts delivery, the courier may make another delivery attempt or provide instructions for collecting the parcel, depending on the courier's procedures.
If a parcel is held at a collection point, customers may need to collect it within the timeframe specified by the courier.
If a parcel is returned to us because it could not be delivered, please contact us for information about the available options.
10. Customer Responsibilities
Customers are responsible for:
- Providing correct shipping information
- Monitoring available tracking updates
- Being available to receive the order when required
- Following any delivery or collection instructions provided by the courier
We are not responsible for delivery problems resulting directly from incorrect or incomplete information supplied by the customer.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, delivery services, or business practices.
Any updated version will be published on this page.
Effective Date: 23/82026
12. Contact Us
For questions about shipping, delivery, tracking, or an existing order, please contact us:
Business Name: Luxiva Bags
Email: [Your Business Email]
Phone: [Your Business Phone]
Business Address: [Your Full Business Address]
Business Hours: [Your Business Hours]